Booking, Estimates, and Payment Information

Booking

We will endeavour to attend to your vehicle as quickly as possible on the day of your booking. An investigation charge is £125.00. We will provide you with a diagnosis, diagnostic report (if applicable) and an estimate of cost to resolve the situation.

Once completed, we will contact you either by phone or SMS and request that the vehicle is collected the same day. If we do not receive communication and the vehicle is not collected after 24 hours, we charge a storage fee of £25.00 + VAT per day.

Please note we do not have a waiting area on site and due to health and safety all vehicles will need to be left with us for the duration of the booking.

Estimates

We will seek approval if anything occurs outside the requested/expected works and prepare an estimate for your review.

Where an estimate is prepared, and authorisation is sought we request a response is received as swiftly as possible. If authorisation or refusal is not received within 48 hours, we will charge a storage fee as mentioned above.

For large projects/modifications that involve extensive research and preparation, where approval is not received will incur an administration charge of £120.00.

We can provide a full written and diagnostic report where more detail is required (for warranty claims) for £150.00.

Payment

There will be instances that we will require part payment before works commence, this will be requested either when parts required exceed £250.00, the parts are special order, genuine parts or are modification parts.

Upon completion of works we request that the outstanding balance is paid in full before we release the vehicle. We are only able to accept bank transfer, if this is a problem, please contact us to discuss.